More Data, Less Voodoo: Managing Smarter with Wellness Intelligence
Why our ways of managing team well-being are more voodoo than anything else.
If you’re the manager of a team, whether it’s big or small, product or sales-related, supporting your people’s wellness has no doubt rose to the forefront of your mind.
I mean, how could it not? Did you know:
Burnout is one of, if not the, leading cause of turnover, absenteeism, and more; costing an employer approximately 34% of an employees’ yearly salary.
That the average duration from mental health symptoms to treatment in the U.S. is 15 months. The World Health Organization says it should be under 3 months. That means we have a 12-month gap to close.
Astonishingly, 1 in 5 people deal with a mental health condition, right now (more if we count situational conditions, I’d imagine).
And soon, mental health conditions will cost the American people more than cancer, diabetes, and respiratory issues combined. With soaring costs nearing $53 billion.
However, the good news is that there’s never been a time like today to make a difference and LEON wants to help.
Well, before you Google the “Top 10 things to improve my team’s wellness,” you might want to think about creating an environment that helps address your team’s needs and well-being in real-time when help, motivation, or support is actually needed. That way, you won’t look like Jerry who showed up to last year’s virtual Christmas party without an ugly sweater (how embarrassing).
Okay, but how?
Let me tell you this much, taking care of your team doesn’t need to look like a fancy vacation or some over-the-top dollar-for-dollar subsidy program. At the very least, as I mentioned, it should look like paying more attention to the needs of your team (that’s where LEON comes in) and making subtle, albeit powerful course corrections in light of your team’s data, contextualized by yours truly in real-time.
You should also know, managing people isn’t as easy as sending out some blue moon survey, taking two weeks to field responses from 50% of the team (if you’re lucky), and then taking another two weeks to do anything about the answers (and that’s if you can even find a common denominator). Managing your people’s health and wellness is an art form, one we’ve gotten pretty damn good at.
In LEON terms, placing your product sprint or sales quota before your team’s needs is called managing harder, not smarter. In other words, it’s the status quo and it really, really sucks. In sum, the status quo prioritizes numbers and deliverables in the short-term over a team’s wellness and improvement over the long term - aka total recipe for disaster i.e. the state of work the last decade, really since the tech boom.
Now, allow me to get off my soapbox and explain what it means to manage smarter with LEON Wellness Intelligence.
First, it’s important to understand where the data to make better, smarter decisions come from. As a LEON user, on a daily basis, you and your team will perform a daily survey. One question, that’s all.
These surveys, coupled with engagement data from tools such as Slack and Salesforce, allows LEON to contextualize the Health, Resilience, and Culture scores of your team—whether they are fit and able to perform, or if they are in need of modified workloads and support.
It’s important to know that each survey you respond to, Monday through Friday, doesn’t only represent an overall Field (i.e. Health, Resilience, or Culture), it also represents one of two sub-tracks that fall under each Field. In other words:
- Diversity & Inclusion
At first glance within the platform, you will quickly notice the Performance Index, where you can find your team’s overall aggregate score, as well as an aggregate score for each Field. This will give you a quick idea of how your team is performing on a high level.
However, while helpful, a quick glance at the Performance Index still doesn’t paint the whole picture - to see what’s really going on, you’ll need to dive a bit deeper.
Next, you’ll most likely glance over at the Growth Windows. Here, you can see which sub-tracks are poised for growth or “Challenge” and which sub-tracks are needing extra “Support” and attention.
To give you some context, in the world of sport, “Growth Windows” is a concept that drives the training regimens of most, if not all, major athletes and teams.
In short, a coach or trainer, through similar testing and analysis, can determine how physiologically prepared an athlete is to train and more specifically, at which intensity.
This testing is crucial to help maximize windows of opportunity where an athlete is primed to handle increased workloads and stress, and in sum, drive increased performance or achieve an expected level of performance.
At the same time, thorough surveying of an athlete will help spotlight when it is time to taper off, pivot, or implement a more recovery-based regimen; preventing burnout and/or injury.
So, much like the world of sport, LEON is equipping managers with the contextualized information they need to drive growth at the most opportune time, while also addressing the needs of their team in real-time to prevent issues such as burnout, misalignment, turnover, and more.
Think of it like this, you wouldn’t try and take a car that has a bad transmission on a road trip across the country, would you? So why would it make sense to subject your team to yet another 6-week sprint, that they’re too burned-out to manage, or at least perform well on, huh? It doesn’t. However, on the flip-side, if your team was ready and poised for growth, wouldn’t you want to give them the runway to work full steam ahead? Yes, yes I think you would. That is the beauty of LEON, my friends.
Now, back to the data.
After glancing over the Performance Index and Growth Windows, you may notice that there are several areas trending down toward the Yellow or Red, these areas will be highlighted in the “Support” area of your team’s Growth Windows.
However, all you will be able to see in this view is the sub-tracks that are in need of support and their associated color.
To drill further into the data, you will need to check out the corresponding Field for each of the sub-tracks in question.
By scrolling up on the Home Field, you will find a tab for each performance Field on the left side of your screen, click there, starting with whichever sub-track/Field needs your attention.
For example, as shown above, you may find that the sub-tracks “Alignment” and “Burnout” are trending toward the yellow, and it appears that both are in the “Support” area of your Growth Windows.
This is a cue that something may be going on that requires your attention.
Next, you should click on Culture (again, on the left-hand side of your screen), where you will be able to see the exact scores for Culture overall, as well as D&I and Alignment individually (you’ll also want to do this for Burnout, found in the Health Field).
After clicking on Culture, you notice that while D&I is trending toward the green and scoring a perfect 10/10, Alignment is trending toward the yellow and scoring a 4/10, dangerously close to the red zone (you also check on Burnout, it is in the yellow, but sitting comfortably with a score of 7/10).
Using your deductive, managerial powers, you begin to think about the current state of your team, the projects you’re running, and how it might make sense that Alignment would be scoring so low; and that your team’s current workload on top of a dangerously low Alignment score could be the reason why you’re also seeing some trends toward Burnout.
This is where LEON really starts to kick ass.
Thankfully, it already noticed that your team was in a bind when it came to Alignment and Burnout; and like the genius it is, LEON began proactively recommending Playbooks for you to deploy in order to get everyone on the same page.
Oh, and get this, you’ll also notice that your team’s Daily Motivation just so happened to be about unlocking organizational alignment (Isn’t that convenient).
FYI: Nothing is a coincidence at LEON. We’re powered by data, not shoddy guesswork.
There you have it, you and LEON working in tandem to not only tackle burnout but make your team happier and 10X better in the process.
How will you use LEON to manage smarter, not harder?